Team Leader for the Division of Tenant & Owner Resources (HOME TBRA Program)
Core
Monitor, track, and delegate work to a team of Case Managers/Specialists for federal rental subsidy programs (Section 8, HOME TBRA) to assist low-income families with housing assistance.
Role type
Team Leader for Tenant & Owner Resources (Rental Subsidy Administration)
Builds
Tenant-based rental assistance programs for eligible low-income families
Domain
Public Sector / Affordable Housing / Social Services
Deliverable
client delivery
Required skills
Case management, team supervision, eligibility determination, contract preparation, rent calculations, data entry, quality control, regulatory compliance, client/landlord communication
Preferred skills
Rental subsidy experience, bilingualism, customer service focus, computer proficiency
Responsibilities
Screen applications and determine eligibility, prepare contracts and files, calculate rents, conduct annual recertifications, monitor staff productivity, review cases for compliance, coordinate tenant activity programs, provide training to case management staff
Seniority
Mid-level, hands-on IC with team leadership