Permits Supervisor
Core
Serve as the authority on all permit-related matters for subordinate employees in the Borough Office, managing workflow, quality assurance, and performance metrics for the Permits Unit.
Role type
Senior IC administrative supervisor (permits)
Builds
Permit processing workflows and administrative oversight for borough operations
Domain
Municipal government / Water utility administration
Deliverable
Dashboards & analysis
Required skills
Supervisory experience, workflow analysis, quality assurance, performance evaluation, time & leave management, software utilization
Preferred skills
Customer service experience, knowledge of UMAX & PARIS, metrics monitoring
Responsibilities
Serve as authority on permit matters, distribute and manage work of Permits Unit employees, monitor time & leave, conduct performance evaluations, analyze workflow for optimal productivity, perform quality assurance checks, report performance metrics
Seniority
Senior, hands-on IC