Software Engineer II (Servicenow)
Core
Design, configure, develop, implement, maintain, and optimize ServiceNow platform solutions and custom applications for business and IT stakeholders.
Role type
Senior ServiceNow Developer and Administrator
Builds
Custom ServiceNow applications, workflows, forms, scripts, and integrations with third-party systems
Domain
IT Service Management (ITSM), HR, IT Operations Management (ITOM), Asset Management (ITAM), Security Operations (SecOps)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow development and administration, JavaScript, HTML, CSS, AngularJS, REST API, JSON, system administration, upgrade management, Agile release management, reporting and dashboard creation, troubleshooting
Preferred skills
Certified System Administrator, Certified Application Developer, experience with SPM, VR, HR, ITAM, ITOM modules
Technologies
ServiceNow, JavaScript, HTML, CSS, AngularJS, REST API, JSON
Responsibilities
Collaborate with cross-functional teams to gather requirements and translate them into technical designs; Design, build, and deploy ServiceNow solutions including custom applications and workflows; Integrate ServiceNow with other systems to streamline data exchange; Troubleshoot and resolve incidents, problems, requests, and changes across all modules; Create and optimize reports, dashboards, and KPIs; Perform system administration tasks including user management and access controls; Manage and drive ServiceNow upgrades; Provide training and guidance to junior team members; Identify opportunities for process and system optimization
Seniority
Senior, hands-on IC
