Director of Community Engagement
Core
Overseeing day-to-day community engagement, outreach, and constituent services operations to ensure immigrant New Yorkers can access City services and remain connected to government.
Role type
Senior manager of community engagement and constituent services
Builds
Operational engagement strategies and constituent response systems for immigrant communities
Domain
Public sector / Government / Immigrant affairs
Deliverable
product features
Required skills
Team management, community outreach, constituent services operations, stakeholder relationship building, strategic planning, rapid response coordination, data analysis of constituent needs
Preferred skills
Government experience, public-facing environment experience, cultural competency
Technologies
Constituent inquiry tracking systems
Responsibilities
Manage engagement and constituent services teams; oversee execution of outreach efforts across neighborhoods; coordinate systems for responding to constituent inquiries; build relationships with community-based organizations; align engagement efforts with agency priorities; capture and share community feedback with leadership; support rapid response efforts to emerging issues.
Seniority
Senior, hands-on IC with team leadership
