DEPUTY DIRECTOR OF OPERATIONS
Core
Oversee day-to-day operations of shelter intake and assessment sites, ensuring regulatory compliance, safety, and smooth functioning for vulnerable populations.
Role type
Senior IC Administrative Director of Social Services (Operations)
Builds
Shelter intake and assessment services for homeless individuals and families
Domain
Public sector / Social Services / Homelessness Prevention
Required skills
Regulatory compliance, operational oversight, incident management, fire safety protocols, staff supervision, policy planning, census reporting, crisis intervention
Preferred skills
Experience in large governmental agencies, knowledge of OTDA regulations, community board engagement
Technologies
None stated
Responsibilities
Ensure shelter residents receive mandated services in a safe, compliant environment; oversee compliance with agency standards and local laws; coordinate semiannual Callahan Inspections; monitor security services and resolve on-site incidents; manage fire safety activities and drills; handle client complaints and allegations of abuse; submit accurate daily census and CARES reports; supervise social services staff; ensure staff certifications and proper staffing levels
Seniority
Senior, hands-on IC with administrative leadership responsibilities