Application Support Technician
Core
Troubleshoot file transmission issues, manage Sterling Integrator file repositories, and ensure production availability for PeopleSoft-based HR and Benefits systems.
Role type
Application Support Technician (File Transfer & Integration)
Builds
HR and Benefits systems (NYCAPS, CityTime, Payroll/Pension)
Domain
Government / Human Resources / File Transfer
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
UNIX shell scripting (KSH), Sterling Integrator, PGP encryption, SFTP/FTPS protocols, BPML, Mainframe or UNIX business application experience
Preferred skills
Job scheduling and monitoring, PeopleTools Process Scheduler, Rational Suite/Clear Quest, CONNECT: Direct, PeopleSoft in government, MVS/JCL, Java programming
Responsibilities
Troubleshoot file transmission problems, set up new business partners in Sterling Integrator, monitor software products for operational alerts, coordinate with production control, document operational problems, write UNIX scripts for file transfers, assist testers during development and testing
Seniority
Mid-level IC