Customer Quality Manager
Core
Lead customer quality organization for Indian Railway (IR) products, resolving claims, conducting field investigations, and ensuring product reliability at customer premises.
Role type
Senior Customer Quality Manager (Railway Systems)
Builds
Production quality improvements and reliability data for railway subsystems (brakes, couplers, HVAC, etc.)
Domain
Railway transportation / Industrial manufacturing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
PFMEA, 8D, RCA, QRQC, Control Plan, Change Control, Reliability Data Analysis, Customer Interface Management, Quality Metrics Tracking (Zero KM, Warranty, PPM, COPQ)
Preferred skills
International assignment experience, Training & Mentoring, Strategic Quality Initiatives
Technologies
WIM database, Quality databases, Field testing tools
Responsibilities
Resolve customer claims using PFMEA and 8D; Conduct field investigations and root cause analysis for returned parts; Represent company in quality escalations with Indian Railway; Coordinate plant QRQC and monthly audits; Generate reliability data for IR products; Enforce change control for design/process modifications; Manage customer quality metrics and surveys.
Seniority
Senior, hands-on IC with people management (1 direct report)
