CENTER DEPUTY DIRECTOR
Core
Supervise case management, case establishment, and case support units to facilitate eligibility determinations for public assistance benefits and employment-related activities aimed at self-sufficiency.
Role type
Senior IC deputy director of a social service job center
Builds
Public assistance programs including cash assistance, SNAP, childcare, eviction prevention, and job training
Domain
Social services / Public assistance / Economic support
Deliverable
client delivery
Required skills
supervisory leadership, case management oversight, program compliance auditing, staff training development, welfare reform implementation, external agency coordination, data accuracy management
Preferred skills
knowledge of Fair Hearing processes, fraud reduction program management, technical system troubleshooting coordination
Technologies
centralized computer systems for benefit generation, MIS (Management Information System)
Responsibilities
Manage staff activities regarding public assistance client appeals and case status changes; oversee application and recertification processes to ensure eligibility rule adherence; assist the Director in directing program components for specialized populations; determine and evaluate staff training needs; supervise implementation of welfare reform initiatives; conduct management audits to ensure regulatory compliance; monitor Fair Hearing processes and win rates; manage data accuracy and timelines in centralized systems.
Seniority
Senior, hands-on IC with supervisory mandate