Tech Liner
Core
Provide technical assistance, instruction, and programming support to dealers for resolving vehicle repair diagnostics and new product launches.
Role type
Senior technical support specialist (automotive diagnostics)
Builds
Dealer repair resolution processes and training programs
Domain
Automotive after-sales service and diagnostics
Deliverable
client delivery
Required skills
vehicle diagnostic and repair, VOC analysis, PDCA implementation, training delivery, CAN diagnostics, hybrid and electric vehicle technologies, mechanical and electrical aggregates knowledge
Preferred skills
national or state level technician skill contest winner, experience managing multiple OEM dealerships
Technologies
GTSS, CAN diagnostics, Hybrid systems, Electric vehicle systems
Responsibilities
Resolve complex vehicle repair issues for dealers, analyze VOC to prevent recurrence, implement Fix it right training, clear pending diagnosis vehicles, validate dealer action plans, monitor product and technical support issues, conduct dealer visits and remote online support
Seniority
Senior, hands-on IC
