Gaming Ambassador- PT
Core
Recruit new memberships for the Players' Club, increase rated play, and assist guests on the casino floor to encourage retention and loyalty.
Role type
Customer service representative (casino floor)
Builds
Player loyalty and engagement
Domain
Gaming / Casino operations
Deliverable
client delivery
Required skills
Customer service, oral and written communication, player tracking systems, database management, kiosk navigation
Preferred skills
Experience with Sales Force programs, relationship building
Responsibilities
Circulate on the casino floor to assist customers with requests and questions, instruct customers on the Players' Club point system and award prizes, promote qualifying offers and perks to guests, approach and engage uncarded guests, assist Hosts with Player Development efforts, help guests navigate promotions at kiosks, maintain cleanliness of the property during slow times