Manager for Language Services
Core
Manage the full lifecycle of translation and interpretation requests for NYC Mayor's Office agencies and the public, ensuring high-quality language access for immigrant communities.
Role type
Manager for Language Services
Builds
Document translations, in-person interpretation services, and virtual interpretation events for City agencies and public-facing materials.
Domain
Public sector / Government / Language Services
Required skills
Project management, native fluency in top 10 NYC languages (Arabic, Bangla, Chinese, French, Haitian Creole, Korean, Polish, Russian, Spanish, Urdu), CAT tools (Smartling), virtual meeting platforms (Zoom, WebEx, Teams), stakeholder coordination
Preferred skills
Experience in fast-paced coordination roles, technical support for virtual events
Technologies
Smartling, Zoom, WebEx, Microsoft Teams, Word, Excel, PowerPoint, Outlook
Responsibilities
Manage end-to-end translation projects from intake to delivery, coordinate interpretation requests and events, serve as backup for urgent after-hours language access requests, liaise with City clients and external vendors, provide technical support for virtual interpretation platforms
Seniority
Manager, hands-on operational leadership