ServiceNow System Administrator
Core
ServiceNow platform expert responsible for the full application development lifecycle (design, development, configuration, testing, deployment) and administration to deliver automated, scalable IT service management solutions for students, faculty, staff, and researchers.
Role type
ServiceNow System Administrator (IC)
Builds
ServiceNow-based applications, workflows, and IT service management solutions
Domain
Higher Education IT / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow administration, ServiceNow configuration, ServiceNow development, JavaScript, HTML, XML, ServiceNow scripting, ServiceNow orchestration, ServiceNow instance management, ServiceNow MID server monitoring, ServiceNow patching, ServiceNow upgrades, ServiceNow form design, ServiceNow workflow design, ServiceNow notification design, ServiceNow UI action design, ServiceNow integration design, ServiceNow report building, ServiceNow dashboard building, ServiceNow performance metric analysis, ServiceNow configuration standards, ServiceNow coding best practices
Preferred skills
ServiceNow certifications, Harvard IT Academy foundational courses
Technologies
ServiceNow, JavaScript, HTML, XML
Responsibilities
Participate in the ServiceNow software development lifecycle; Implement and support technical solutions; Administer the ServiceNow platform; Configure and maintain core ServiceNow modules; Plan, design, build, test, and deploy configuration changes; Develop and maintain scripts, workflows, and automation; Build and evolve reports, dashboards, and performance metrics; Identify opportunities to improve services and automate processes; Establish and maintain configuration standards; Partner with internal technical staff and external developers; Act as a technical liaison to clients.
Seniority
Mid-level, hands-on IC