Principal Engineer, Salesforce
Core
Strategic and technical leadership for planning, architecture, design, integration, implementation, and operations of Patient Services solutions on AbbVie's OnePRM (Patient Relationship Management) platform.
Role type
Principal Engineer, Salesforce (Strategy & Architecture)
Builds
Scalable, secure, compliant, and resilient CRM solutions for Patient Services
Domain
Life Sciences / Pharmaceutical / Salesforce CRM
Deliverable
production ML models | product features | infrastructure
Required skills
Salesforce platform architecture, Service Cloud, Experience Cloud, Health Cloud, Life Sciences Cloud, workflow automation, data modeling, API engineering, integration design, CI/CD, team leadership, budget management
Preferred skills
Pharmaceutical or life sciences industry experience, Agentic software engineering, AI-enabled solutions
Technologies
Salesforce, Service Cloud, Experience Cloud, Health Cloud, Life Sciences Cloud
Responsibilities
Own system architecture and engineering standards for OnePRM; Drive multi-year technical strategy and roadmap; Lead multiple engineering PODs and blended teams; Evaluate emerging Salesforce capabilities and lead proofs of concept; Define scalable data models and integration patterns; Govern technical debt and refactoring; Coach and develop application architects and senior engineers.
Seniority
Principal, hands-on IC with strategic leadership
