IT Support Associate II
Core
Provides advanced in-depth technical support, troubleshooting, and system maintenance for HMS research community members and affiliates in laboratory and research environments.
Role type
Senior IT Support Specialist (Research & Laboratory Systems)
Builds
Maintains and troubleshoots specialized hardware, software, and network configurations for research departments.
Domain
Healthcare Research / Laboratory IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced hardware/software troubleshooting, network configuration, cable installation, security exception handling, system upgrade research, documentation creation, remote diagnostics, database/web page maintenance, team leadership
Preferred skills
ITIL framework knowledge, experience in medical/healthcare research environments, familiarity with discipline-specific research software
Technologies
Mainframe technology, laboratory computers, IOT devices, enterprise research software, network infrastructure, web tools
Responsibilities
Troubleshoots and repairs computer equipment including microcomputers, disk drives, and laser printers; installs and repairs wire and cable lines; acts as a customer liaison for computing operations; performs routine security checks and remote diagnostics; develops complex user documentation; participates in complex technical projects.
Seniority
Mid-Senior, hands-on IC with minimal supervision
