Client Service Representative
Core
Provide critical customer service and guidance to retired City of New York employees, dependents, and pre-Medicare employees regarding health benefits, Medicare Part B reimbursement, and retirement enrollment.
Role type
Client Service Representative (Retiree Benefits)
Builds
Health insurance enrollment processes and Medicare reimbursement programs for retirees
Domain
Public sector / Municipal government / Health benefits administration
Deliverable
client delivery
Required skills
telephone inquiry handling, health insurance enrollment guidance, Medicare Part B reimbursement processing, IRMAA application assistance, COBRA counseling, case research and resolution, cross-functional coordination with carriers and pension systems
Preferred skills
none stated
Technologies
none stated
Responsibilities
Respond to high-volume telephone inquiries from retirees and dependents; Guide users through health insurance enrollment; Assist with Medicare Part B and IRMAA reimbursement issues; Manage email inquiries; Coordinate with operations units and insurance carriers to resolve complex cases; Provide COBRA counseling to survivors
Seniority
Individual Contributor, operational support level