Automotive Helpdesk Support - deutsch sprachig
Core
Technical helpdesk support for authorized dealerships and independent workshops across Europe, focusing on diagnosing and repairing complex vehicle issues including electric vehicles.
Role type
Senior technical helpdesk specialist (automotive/EV)
Builds
Diagnostic solutions and repair guidance for dealership networks
Domain
Automotive industry, Electric Vehicles (EV), High-voltage systems
Deliverable
client delivery
Required skills
Vehicle mechanics, Electric vehicle (EV) systems, High-voltage safety, Diagnostic tools, Case documentation, Process coordination
Preferred skills
High-voltage certification (HV-EV Specialist/DGUV L2+/IMI Level 4), Leadership experience in auto workshops
Technologies
Diagnostic equipment, Internal case management systems
Responsibilities
Answer technical inquiries via phone and electronic channels, guide dealers through repair processes, coordinate field technician deployments, document cases and technical data, conduct vehicle tests and organize maintenance schedules, exchange product knowledge and best practices with engineering and project teams.
Seniority
Senior, hands-on IC