CPRU SUPERVISOR
Core
Review and analyze Fair Hearing Requests to resolve cases or prepare evidence packets for administrative hearings regarding Cash Assistance, SNAP, and Medicaid benefits.
Role type
Associate Benefits Opportunity Specialist I (CPRU Specialist)
Builds
Resolved benefit cases and evidence packets for Office of Administrative Hearings (OAH)
Domain
Public sector social services / Administrative law
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Database analysis, case resolution, evidence packet preparation, client outreach, policy compliance, queue monitoring, written communication
Preferred skills
Experience with FHEMS system, knowledge of Agency Policies and Procedures
Technologies
FHEMS, WMS, POS, New York City Way
Responsibilities
Review and analyze Fair Hearing Requests to determine case resolution or packet preparation; Prepare electronic Fair Hearing evidence packets using FHEMS; Conduct outreach to clients for case follow-up and documentation; Monitor FHEMS queues for timely completion; Notify Job Center staff of required actions; Respond to inquiries and complaints from outside agencies and public officials; Send resolution letters to clients.
Seniority
Entry-level IC