Senior Customer Service Representative
Core
Review and process business license applications, perform complex data processing, and provide high-volume customer service to licensing applicants.
Role type
Senior Customer Service Representative (Clerical Associate)
Builds
City licensing services for businesses
Domain
Public sector / Government licensing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer service, communications, organizational skills, data processing, record keeping, mathematical computations, interagency communication, coaching
Preferred skills
None stated
Technologies
None stated
Responsibilities
Review and process license applications; perform clerical work including data processing and record maintenance; check records for accuracy and policy conformity; monitor and coach staff; process payments and complete close outs; provide high-volume customer service in person and via phone; assist applicants with outreach to other city agencies; handle receptionist/front desk duties; answer calls, emails, and correspondence; attend trainings; perform assigned licensing tasks.
Seniority
Senior, supervisory IC
