Porter/Houseperson
Core
Providing superior guest service and maintaining cleanliness standards in hotel towers and public areas.
Role type
Houseperson (Porter)
Builds
Clean guest rooms, hallways, and public spaces; manages linen and trash logistics.
Domain
Hospitality / Casino Hotel
Deliverable
product features
Required skills
Guest service, cleaning techniques, laundry handling, inventory management, reporting facility issues, English communication
Preferred skills
Resiliency with difficult guests, knowledge of housekeeping procedures, ability to move efficiently between floors
Technologies
Cleaning machines, chemical handling equipment
Responsibilities
Remove used laundry and trash from rooms; assist guests with questions and requests; clean and maintain guest areas and storage rooms; deliver soiled linens to laundry and return clean linens; report facility problems to supervisor; maintain documentation of duties.
Seniority
Entry-level to Junior