Application Support Lead
Core
Lead support and design for Microsoft Dynamics365 and .Net/Angular applications, focusing on CRM functionality, system integrations, and translating business processes into technical solutions.
Role type
Senior IC Application Support Lead (CRM & Enterprise Systems)
Builds
Customer relationship management systems, reporting integrations, and email communication workflows
Domain
Enterprise Software / CRM / Microsoft Dynamics365
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Microsoft Dynamics365, .Net, Angular, Gap Analysis, Functional Design, UAT, Defect Triage, Requirements Elicitation
Preferred skills
Project Leadership, Complex Project Contribution
Technologies
Microsoft Dynamics365, .Net, Angular
Responsibilities
Evaluate business processes against standard functionality and translate to requirements; conceptualize and design best-practice solutions; communicate designs to business, development, and testing teams; validate application fulfillment of requirements; manage defect triage during testing events; lead the support team to obtain consensus on deliverables.
Seniority
Senior, hands-on IC with leadership responsibilities