Regional Service Coach - West-2
Core
Drive end-to-end service excellence processes and customer satisfaction across assigned automotive dealerships through coaching, training, and operational audits.
Role type
Regional Service Coach (Automotive Service Operations)
Builds
Standardized service processes, customer satisfaction improvements, and operational efficiency at dealer locations
Domain
Automotive retail / Commercial vehicle service operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Service excellence process implementation, cross-functional collaboration, dealership operations management, data analysis, root cause analysis, PDCA methodology, process auditing, training and orientation delivery, report creation and presentation
Preferred skills
Commercial vehicle industry experience, Power BI, Dealer Management System (DMS) proficiency
Technologies
MS Excel, PowerPoint, Word, Dealer Management System (DMS), Power BI
Responsibilities
Travel to assigned dealerships to coach teams on service processes, conduct periodic process audits across service and parts departments, analyze process gaps and recommend corrective actions, coordinate with HQ to align dealership operations, create and present performance reports, provide orientation and refresher training to dealership teams, monitor implementation of countermeasures for audit observations
Seniority
Mid-level, hands-on IC
