1814 Benefits Supervisor - Member Services - San Francisco Employees' Retirement System (00101403)
Core
Supervises day-to-day operations of the Member Services Unit, providing second-line supervision to staff administering retirement benefits and delivering member services.
Role type
Senior IC benefits supervisor (pension administration)
Builds
Retirement counseling, application processing, benefit calculations, and member correspondence services
Domain
Public sector pension administration
Deliverable
client delivery
Required skills
Supervising professional analysts and technicians, administering employee pension and death benefits programs, analyzing data for counseling and benefit calculations, reviewing laws and regulations, developing operational procedures, communicating outcomes to members, managing complex special projects, coordinating with multiple divisions (Operations, Benefits, IS, Accounting, Actuary)
Preferred skills
Working with public/pension system members in high-pressure high-volume environments, prioritizing multiple competing work priorities, supervisory experience in customer service focused environments
Technologies
PeopleSoft, Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
Responsibilities
Train, evaluate, supervise and direct a major unit of professional analysts and technicians; Review laws and regulations to determine applicability; Document existing business processes and assist in developing new operational procedures; Monitor operational procedures to enhance workflow; Coordinate with various divisions to gather data and manage pension administration; Prepare and present oral presentations and develop content for educational webinars; Manage complex special projects; Contact various entities to furnish information on pension matters; Collect and analyze data to develop detailed reports for management
Seniority
Senior, hands-on IC with supervisory responsibilities