Regional Service Coach - North-1
Core
Drive end-to-end service excellence processes and operational efficiency across assigned automotive dealerships through coaching, auditing, and continuous improvement.
Role type
Regional Service Coach (IC)
Builds
Service excellence processes and operational improvements for automotive dealerships
Domain
Automotive industry, dealership operations, service management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process excellence, training & coaching, root-cause analysis, PDCA methodology, KAIZEN, data entry, MS Office, analytical tools (Excel, PowerPoint, Macros, Power BI)
Preferred skills
Field experience, willingness to travel, strong analytical abilities, process-oriented mindset, networking skills, multitasking, agility
Technologies
MS Office, MS Excel, MS PowerPoint, Macros, Power BI, DMS
Responsibilities
Travel to dealerships to coach teams on service processes, conduct periodic process audits, create and present performance reports, provide orientation and refresher training, analyze process gaps and recommend corrective actions, monitor implementation of countermeasures, drive KAIZEN activities
Seniority
Mid-level, hands-on IC
