Desktop Technician
Core
Administer, maintain, and provide support for Microsoft SCOM servers, Active Directory, VMware environments, and desktop/tablet operating systems for the NYC Department of Health.
Role type
Senior Systems Administrator / Desktop Infrastructure Engineer
Builds
Reliable network infrastructure, secure computing environments, and centralized data center services for public health applications.
Domain
Public Health / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Microsoft SCOM administration, Active Directory management, VMware environment troubleshooting, SCCM software deployment, server infrastructure upgrades, change management processes, ServiceNow ticketing, documentation of system dependencies.
Preferred skills
Experience with Alertsite and Live Maps, eliminating manual processes, rapid problem analysis.
Technologies
Microsoft SCOM, Active Directory, VMware, SCCM, ServiceNow, Alertsite, Live Maps
Responsibilities
Monitor and support External and Internal sites using Alertsite, SCOM, and Live Maps; Administer and troubleshoot OS-level issues in a VM environment and hardware problems on physical servers; Assist with management of daily core technology operations; Enforce policy and procedures as stated by senior management.
Seniority
Mid-to-Senior, hands-on IC
