Customer Service Representative
Core
Support applicants through the licensing process by phone and email, guiding them through online tools and answering licensing questions to reduce unnecessary center visits.
Role type
Customer Service Representative (Licensing Division)
Builds
Licensing services for businesses in NYC
Domain
Municipal government / Consumer protection
Deliverable
client delivery
Required skills
Document review, phone communication, email communication, payment verification, record maintenance, application status tracking, escalation of complex cases
Preferred skills
None stated
Technologies
DCWP licensing systems
Responsibilities
Review new and renewal license applications and amendments; Verify online payments and confirm correct fees; Conduct thorough document review for every application submission; Contact applicants by phone, email, and postal mail to communicate missing requirements; Maintain accurate records of application status, correspondence, and processing actions; Escalate complex or sensitive applications to supervisory staff; Collaborate with the Intake team to ensure consistency between in-person and online application processing standards
Seniority
Entry-level, individual contributor
