Freelancer Program Associate
Core
An advocate handling a high volume of complaints from freelancers regarding wage theft and violations under the Freelance Isn't Free Act (FIFA), acting as the direct contact for workers to collect owed money.
Role type
Freelancer Advocate (FIFA program)
Builds
Case management databases and compliance reports for the NYC Department of Consumer and Worker Protection
Domain
Municipal enforcement, consumer and worker protection law
Deliverable
client delivery
Required skills
data entry, survey administration, phone and email communication, case monitoring, notice preparation
Responsibilities
Handling FIFA complaints by sending required notices and surveys; performing data entry in case management databases; interviewing freelancers about their cases; monitoring case deadlines and assignments; answering freelancers' questions by phone and email.