Senior Product Manager
Core
Own the post-booking experience for business travelers, covering the full Customer Care journey from self-service to support agent tools and supplier integrations.
Role type
Senior Product Manager (Travel Operations & Customer Care)
Builds
Scalable travel operations product, back-office tools for Customer Care teams, and AI agent workflows.
Domain
Travel technology, Customer Support, Operations
Deliverable
product features
Required skills
Product roadmap ownership, operations-heavy product management, internal tool development, complex API/integration management, data analysis, AI agent strategy, stakeholder influence
Preferred skills
Travel industry experience, entrepreneurial background
Technologies
APIs, event flows, dashboards, AI agents
Responsibilities
Own the Travel Operations roadmap, improve the post-booking journey (changes, cancellations, refunds), identify root causes using contact data and transcripts, lead AI agent adoption, build back-office tools, drive operational excellence and automation, track success via metrics (contact rate, resolution time, cost per contact)
Seniority
Senior, hands-on IC