JUNIOR BUSINESS CLIENT SERVICES MANAGER (f/m/d)
Core
Junior Business Client Services Manager providing business support, client onboarding, and system training for external and internal stakeholders on a global FX trading platform.
Role type
Junior IC client services manager
Builds
Client onboarding workflows, system training materials, and process documentation for a global FX trading platform
Domain
Fintech / Foreign Exchange (FX) trading
Deliverable
client delivery
Required skills
Client relationship management, problem-solving, analytical thinking, process improvement, project ownership, quality assurance testing, cross-functional collaboration
Preferred skills
Prior client services experience, fluency in additional languages, MS Office proficiency
Responsibilities
Manage and escalate incoming client requests, ensure smooth client onboarding, conduct system trainings for client users, maintain and improve workflows, take ownership of projects (product development, process implementation, regulatory/compliance), participate in quality assurance testing, advise internal teams
Seniority
Junior, hands-on IC
