Business Analyst
Core
Analytical partner to client-facing teams, digging into merchant chargeback data to explain performance, find improvement opportunities, and drive actions that raise recovery for clients.
Role type
Senior Business Analyst (Payments/Fintech)
Builds
Dashboards, recurring reports, and data-driven QBRs/EBRs for clients
Domain
Fintech, Payments, Chargebacks
Deliverable
dashboards & analysis
Required skills
Advanced SQL, BI/analytics tools (Tableau), Root-cause analysis, Data visualization, Client-facing reporting, Chargeback rules knowledge, Dispute process expertise
Preferred skills
Python for data analysis, Master's degree, Customer-facing analytics experience, Chargeback/PSP/Fraud domain knowledge
Technologies
SQL, Tableau, Python
Responsibilities
Analyze merchant chargeback performance metrics (recovery rate, win rate, volumes, trends), Break down performance by PSP, card scheme, reason code, and dispute type, Identify and drive optimizations in data enrichment and evidence strategies, Prepare data-driven QBRs/EBRs and client-facing performance reports, Build and maintain dashboards tracking client health and commercial metrics, Run root-cause analysis for performance drops and recommend next steps, Spot upsell and expansion opportunities from client data, Act as subject matter expert on chargeback rules and regulations, Turn recurring client needs into structured feedback for Product, Present findings and recommendations to internal stakeholders and clients
