CTP Case Manager
Core
Manage a portfolio of CTP (Comprehensive Third Party) insurance claims to assist injured claimants in their recovery and return to work journey.
Role type
CTP Case Manager
Builds
Personalized claims management strategies and rehabilitation plans
Domain
Insurance / Workers Compensation / Personal Injury
Deliverable
client delivery
Required skills
claims management, customer service, rehabilitation plan management, health promotion, stakeholder engagement, legislative compliance, analytical problem solving, decision making
Preferred skills
personal injury experience in alternative schemes, Allied Health experience
Technologies
internal policies and procedures
Responsibilities
Manage a portfolio of CTP claims, Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans, Conduct health promotion activities to enhance customer wellbeing, Collaborate with stakeholders to deliver personalized claims management strategies, Work in accordance with relevant legislative and regulatory requirements, Provide a tailored and client-focused service experience