Call Operator (AYS) Supervisor
Core
Supervise the Guest Services team and support general operational tasks at a Sheraton hotel.
Role type
Front office supervisor
Builds
Guest experiences and operational efficiency
Domain
Hospitality
Deliverable
product features
Required skills
OPERA property management system, supervisory experience, billing verification, service standards management, team building
Preferred skills
community knowledge, guest relationship building, fast-paced environment adaptability
Responsibilities
Supervise the Guest Services team, assign rooms according to guest requests, handle general enquiries, verify and adjust billing, oversee service standards, plan and execute team building activities
Seniority
Supervisor, hands-on management