Service Technician (Levels 1-3)
Core
Perform preventive maintenance, diagnostics, and component-level repairs on sidewalk delivery robots to ensure fleet reliability.
Role type
Service Technician (IC, hands-on hardware/electro-mechanical)
Builds
Serve's autonomous sidewalk delivery robot fleet
Domain
Robotics / Electro-mechanical systems / Last-mile delivery
Deliverable
physical/clinical work
Required skills
electro-mechanical troubleshooting, mechanical repair, basic electrical diagnostics, component replacement, structured diagnostic execution, documentation accuracy, safety procedure adherence
Preferred skills
robotics system exposure, automation experience, issue-tracking system usage, trade school certification
Technologies
MaintainX, Jira, multimeter, power supply, general shop tools
Responsibilities
Perform basic to moderate hardware repairs and component swaps; Execute structured diagnostic procedures; Conduct inspections and validation testing; Replace motors, sensors, harnesses, and mechanical assemblies; Escalate complex failures; Document all work with photos and notes; Maintain parts inventory accuracy; Identify repeat repair patterns; Participate in technical and safety training
Seniority
Early-career to Mid-level, hands-on IC
