AI Engineer
Core
Build and operate production AI agents that handle live customer support conversations, translating business problems into agentic workflows.
Role type
Senior IC AI Engineer (Agentic Systems)
Builds
Production AI agents, evaluation infrastructure, and internal AI platform libraries
Domain
Generative AI, Agentic Systems, Customer Support Automation
Deliverable
production ML models | product features
Required skills
LLM orchestration, tool calling, multi-step reasoning, prompt engineering, evaluation suite design, API integration, data analysis, technical decision making
Preferred skills
Experience with NLP, generative AI, rapid prototyping
Technologies
LLMs, customer APIs, evaluation frameworks
Responsibilities
Design and maintain agentic systems for live conversations, translate business problems into agent workflows, build robust evaluation infrastructure, optimize agent skills and datasets, contribute to internal AI platform standards, prototype new approaches, analyze customer data for automation opportunities
Seniority
Senior, hands-on IC