Client Delivery Officer
Core
Lead and support a team of Disability Support Workers to deliver high-quality, person-centred support to participants in the NDIS framework.
Role type
Senior team lead / Client Delivery Officer
Builds
Person-centred support services for participants with disabilities
Domain
Disability support / NDIS (National Disability Insurance Scheme)
Required skills
Team leadership, NDIS framework knowledge, incident management, staff coaching, case note monitoring, shift coordination, risk assessment, participant plan management
Preferred skills
Experience supporting complex clients, unrestricted Australian Driver's Licence, reliable vehicle access
Responsibilities
Lead and support a team of Disability Support Workers, ensure supports are delivered in line with participant plans and NDIS requirements, monitor participant wellbeing and safety, support incident management and reporting, provide day-to-day guidance and training to staff, coordinate participant shifts and appointments, maintain participant information and support plans, provide regular reporting to leadership, participate in after-hours on-call roster
