ServiceNow Development lead
Core
Lead ServiceNow implementations and customizations to optimize IT service management, operations, security, and integrations.
Role type
Senior ServiceNow Development Lead
Builds
Custom ServiceNow applications, workflows, and integrations for ITSM, ITOM, SecOps, and GRC domains.
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, ITSM, ITOM (Discovery/CMDB), Performance Analytics, Software Asset Management, GRC/IRM/TPRM/BCM, SecOps, REST/SOAP API integrations, MID Server administration, Service Graph Connectors, Platform upgrades, Mobile application development, Business process analysis, Custom workflow development, Third-party system integration, Solution support, Cross-functional team leadership, Client requirement translation, Process optimization, Stakeholder collaboration
Preferred skills
AWS Event-based discovery, MS Intune integration
Technologies
ServiceNow, REST, SOAP, AWS, MS Intune
Responsibilities
Implement ServiceNow applications and modules including ITSM, ITOM, Performance Analytics, SAM, GRC, and SecOps. Develop custom applications and workflows to streamline service delivery. Manage complex integrations between ServiceNow and third-party systems. Lead cross-functional teams in strategic ServiceNow adoption initiatives. Provide ongoing support and optimization for implemented solutions.
Seniority
Senior, hands-on IC with leadership responsibilities
