IT Service Delivery Manager
Core
Lead the delivery and operational performance of IT services and end-user support, translating ICT strategy into practical solutions for a mechanical services and HVAC business scaling into AI infrastructure.
Role type
IT Service Delivery Manager
Builds
Reliable, secure IT systems, platforms, and support infrastructure for a multi-site engineering and manufacturing company.
Domain
IT Operations / Cyber Security / Infrastructure
Required skills
IT service delivery leadership, vendor and carrier management, Microsoft 365 administration, identity and access management, network and Wi-Fi management, backup and telephony oversight, cyber security fundamentals, IT asset lifecycle management, project planning and system integration, incident management.
Preferred skills
Experience in construction, engineering, or manufacturing industries, experience integrating IT environments post-acquisition, industry certifications (Microsoft, ITIL, CompTIA, networking, security).
Technologies
Microsoft 365, Windows, cloud environments, networking, endpoint management, ACSC Essential Eight.
Responsibilities
Build and develop the IT service delivery team, manage relationships with vendors and managed service providers, oversee core platforms and cyber security posture, manage the full lifecycle of technology assets, set up governance policies and procedures, report on performance and cost, plan and deliver technology projects, manage incidents and disruptions.
Seniority
Mid-Senior, hands-on leadership