ECHO Analyst
Core
Entry-level analyst supporting customer and carrier onboarding, connectivity installation, activation, and billing for basic non-complex solutions at CME hosting facilities.
Role type
Entry-level connectivity operations analyst
Builds
Basic connectivity solutions and billing processes for customers and carriers
Domain
Financial markets infrastructure / Telecom connectivity / Data center hosting
Deliverable
product features
Required skills
Project management, CRM system management, tracking tools (e.g., Smartsheet), WAN/LAN/VPN/cloud connectivity knowledge, telecom carrier coordination, data entry, automation tools usage, change control request submission
Preferred skills
None stated
Technologies
CRM, SharePoint, Confluence, Remedy ticketing system, Smartsheet
Responsibilities
Support connectivity requests and customer/carrier onboarding, monitor and troubleshoot basic billing inquiries, consolidate and submit Remedy tickets for internal team engagement, execute daily change control requests
Seniority
Entry-level, hands-on IC