Job
Core
Lead analytics strategy and team for the Services cluster (Trust & Safety, Antifraud, Customer Support, CX, Watchdocs) to safeguard marketplace integrity and improve user experience.
Role type
Senior Manager, Data Analytics
Builds
Scalable analytics processes, metrics, and standards for trust, safety, and quality across the platform.
Domain
Ride-hailing marketplace / Trust & Safety / Analytics
Deliverable
dashboards & analysis
Required skills
SQL, Python, statistics, A/B testing, causal inference, people management, BI tools, strategic partnership
Preferred skills
Antifraud/risk modeling, anomaly detection, sentiment analysis, multi-country scaling
Technologies
Tableau, Looker, Redash
Responsibilities
Own analytics strategy and roadmap for the Services cluster; Build and manage a team of 11+ analysts; Lead Antifraud, Trust & Safety, Customer Support, CX, and Watchdocs analytics; Define and standardize metrics and data quality; Establish best practices in experimentation and effect measurement.
Seniority
Senior, hands-on manager
