Job
Core
QA Specialist for CRM activities on an online casino platform, ensuring accuracy of bonuses, campaigns, player journeys, and gamification features.
Role type
QA Specialist (iGaming/CRM)
Builds
Online casino player experience, retention, and revenue streams
Domain
iGaming / Online Casino
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
QA testing, bonus logic validation, CRM flow testing, campaign validation, loyalty system testing, gamification testing, communication channel testing (email/SMS/push), localization testing, regression testing, issue documentation, Jira/TestRail proficiency, analytical skills
Preferred skills
Online casino CRM platform experience, loyalty/gamification system testing, casino player lifecycle knowledge, multi-market/currency experience
Technologies
Jira, TestRail
Responsibilities
Test bonuses end-to-end including triggers, calculations, wagering requirements, limits, and expiry; Validate CRM flows including triggers, timing, segmentation, conditions, and logic; QA CRM campaigns including targeting, visibility, redirects, and bonus crediting; Test loyalty systems including points, tiers, progression, and rewards; Validate gamification features such as missions, progress, store items, and rewards; Test email, SMS, push, and inbox communications for delivery, targeting, and personalization; Validate promotions displayed on the website including banners and promotional pages; Check promotional content accuracy including texts, T&Cs, and bonus details; Ensure consistency between CRM configurations and website content; Verify links, redirects, landing pages, and tracking; Test localization including languages, currencies, and market-specific content; Confirm campaigns are shown to correct players and segments; Identify, document, and report issues with steps to reproduce; Perform regression testing after fixes.
Seniority
Mid-level, hands-on IC