Digital Support Automation Engineer
Core
Define technical standards, architecture, and governance for enterprise digital support platforms and workflow automation.
Role type
Senior IC digital support automation engineer (platform strategy)
Builds
Enterprise digital support platforms and scalable workflow automation frameworks
Domain
Enterprise technology + digital support automation
Deliverable
production ML models | product features | infrastructure
Required skills
enterprise workflow automation, digital support platforms, cross-functional leadership, systems thinking, technical decision-making, solution optimization, governance frameworks, requirements gathering, business process analysis
Preferred skills
conversational AI, REST APIs, integrations, webhooks, middleware, digital transformation, Intercom platform
Technologies
Intercom, conversational AI, REST APIs, webhooks, middleware
Responsibilities
Own enterprise digital support platform strategy and technical roadmap; establish workflow standards and automation frameworks; serve as technical authority for architecture decisions; lead cross-functional initiatives for solution optimization; drive platform innovation by assessing emerging technologies; develop governance practices and KPIs; collaborate with stakeholders to deliver scalable solutions
Seniority
Senior, hands-on IC with enterprise-wide influence
