Case Manager
Core
Provide crisis intervention, assessments, case management, and practical support to individuals and families experiencing or at risk of homelessness to achieve housing stability and positive long-term outcomes.
Role type
Senior IC case manager (homelessness support)
Builds
Individualized case plans, safety plans, and referrals to housing and community services
Domain
Social services / Homelessness support
Deliverable
client delivery
Required skills
Client assessment and triage, case plan development, advocacy, service coordination, safety planning, record keeping, multidisciplinary collaboration
Preferred skills
Trauma-informed practice, strengths-based approach, person-centred practice
Technologies
None stated
Responsibilities
Conduct client assessments, intake and triage; Respond to phone, email and walk-in enquiries; Develop and implement individualised case plans; Provide ongoing case management and advocacy; Assist clients to access housing and community resources; Complete referrals and safety planning; Maintain accurate client records; Participate in case reviews and supervision
Seniority
Mid-level, hands-on IC