Associate, Product Consultant, Channels CX
Core
1st line support for the Xpressfeed data product, answering client queries using accounting/finance knowledge and SQL.
Role type
Associate Product Consultant (Client Service)
Builds
Data feed products for financial clients
Domain
Financial Data & Market Intelligence
Deliverable
client delivery
Required skills
Accounting knowledge, SQL, Excel, European language (German/French/Spanish), Financial statement analysis
Preferred skills
Investment knowledge (PE, Equities, Fixed Income), Capital IQ platform, 1-2 years experience
Technologies
Xpressfeed, Capital IQ, SQL, Excel, Outlook, Word, PowerPoint, CRM system
Responsibilities
Respond to data feed client inquiries, perform User Acceptance Testing (UAT), document solutions and product updates, collaborate with internal teams to route issues and sales leads, stay current on product offerings
Seniority
Entry-level / Associate