Technical Support Engineer
Core
Own bugs and production issues end-to-end for a banking platform, orchestrating AI coding agents to diagnose, fix, and verify issues across frontend, backend, and integrations.
Role type
Senior IC Technical Support Engineer (AI-augmented engineering)
Builds
Production fixes, agent tooling, and root cause explanations for a banking operating system
Domain
Fintech / Banking infrastructure
Deliverable
production ML models
Required skills
TypeScript, React, Node.js, SQL, API integration, log analysis, debugging, AI agent orchestration, pull request management
Preferred skills
Fintech experience, Next.js, tRPC, AWS, Sentry, Datadog, Axiom, multi-tenant systems, internal tooling development
Technologies
TypeScript, React, Node.js, SQL, AWS, Sentry, Datadog, Axiom, Next.js, tRPC, MCP servers
Responsibilities
Reproduce, diagnose, fix, and verify production bugs; drive ambiguous reports to root cause; orchestrate AI agents through diagnostic loops; ship fixes as reviewed pull requests; extend agent tooling and workflows; write plain-language root cause explanations; strengthen alerts and runbooks to prevent recurrence
Seniority
Mid-level (2-6 years), hands-on IC
