Analyst, Customer Fulfillment (Mandarin)
Core
Process customer orders, resolve inquiries, and coordinate delivery dates for a portfolio of accounts.
Role type
Customer Fulfillment Analyst
Builds
Order fulfillment and customer service operations
Domain
Consumer goods / Household products
Deliverable
client delivery
Required skills
Order management, customer liaison, stock allocation, process improvement, action plan development, trade visit coordination, system issue resolution, performance reporting
Preferred skills
SAP experience, multi-cultural environment experience
Technologies
SAP
Responsibilities
Proactively manage and solve customer order issues; coordinate delivery dates based on stock availability; liaise between logistics providers and local departments; escalate stock and service issues; implement action plans to resolve customer inquiries; identify and implement process improvements; conduct trade visits with sales representatives; collaborate with E-commerce on system issues; develop customer service performance reporting systems.
Seniority
Individual Contributor
