Account Operations Specialist
Core
Support Account Managers in managing carrier relationships, negotiating rates, and ensuring on-time delivery for freight shipments.
Role type
Account Operations Specialist
Builds
Freight logistics operations and shipment tracking
Domain
Logistics / Freight Brokerage
Required skills
Carrier relationship management, rate negotiation, shipment tracking, software proficiency, customer service, problem solving
Preferred skills
Freight brokerage experience, logistics experience
Technologies
HERO software
Responsibilities
Assist Account Manager with carrier relationships and selection, Negotiate rates and schedule shipments, Use HERO software for tracking and management, Maintain contact with carriers for smooth delivery, Review carrier performance for future shipments, Act as liaison between clients, carriers, and shippers, Track changing rates and choose the best deal, Resolve in-transit issues and ensure on-time delivery, Track and document shipment costs, Handle customer claims and payment issues, Enter and update shipment info in software
