Business Insights Analyst
Core
Analyze large-scale Generative AI deployments and conversational data to uncover growth opportunities and craft narratives on performance and impact for the world's largest brands.
Role type
Business Insights Analyst (Strategy & Insights)
Builds
Strategic insights and client performance metrics for Generative AI customer experience platforms
Domain
Generative AI / Customer Experience / Strategy
Deliverable
dashboards & analysis
Required skills
SQL, data analysis, strategic thinking, client communication, presentation creation, pattern recognition
Preferred skills
data visualization, large language model analytics, customer behavior analysis
Responsibilities
Support Customer Success and Strategy teams with client requests beyond standard deliverables; Handle ad-hoc requests from internal and external stakeholders based on priority; Develop analytical insights that measure client performance across key inputs such as performance metrics and customer experience; Collaborate with Customer Success Managers to shape account strategy, create forecasts, and quantify impact of technology; Identify creative new ways to analyze data at scale
Seniority
Mid-level, hands-on IC
