Member of Client Operations, Settlements
Core
Deliver white glove service to institutional clients by managing account activities, ensuring excellent onboarding, and handling transactions in a risk-conscious manner.
Role type
Senior IC client operations specialist (settlements & custody)
Builds
Institutional crypto asset platform services (custody, staking, trading, governance, settlement)
Domain
Digital assets / Crypto / Institutional Finance
Deliverable
client delivery
Required skills
End-to-end settlement operations, Transaction reconciliation, Blockchain explorers, Risk management, Cross-functional partnership, Process documentation
Preferred skills
Institutional client support, Operational tooling (SQL, Python, Looker), AML/compliance workflows
Technologies
Salesforce, JIRA, Looker
Responsibilities
Execute end-to-end settlement operations for institutional clients, Reconcile activity across internal systems and external venues, Manage complexities of settling transactions across digital assets and fiat currencies, Partner cross-functionally to improve tools and reduce manual steps, Contribute to process improvements for settlement operations, Communicate clearly during incidents and escalations
Seniority
Mid-level, hands-on IC