Client Support Manager
Core
Client-facing analyst supporting Debtdomain and WSO platforms for syndicated loan workflows, compliance, and agency services in the global lending market.
Role type
Client Service Analyst (Lending Solutions Support)
Builds
Operational stability, accurate reporting, and seamless client experience for syndicated loan platforms.
Domain
Financial Technology / Syndicated Loans / Compliance
Deliverable
client delivery
Required skills
Client relationship management, application support, system troubleshooting, project coordination, data analysis, workflow optimization, stakeholder liaison, process improvement, root cause analysis, documentation development.
Preferred skills
WSO platform experience, syndicated loan market knowledge, compliance/agency workflow expertise, financial industry background, BI dashboard usage, API/file delivery troubleshooting.
Technologies
Debtdomain, WSO, Microsoft Excel, BI dashboards, CSV files, API systems.
Responsibilities
Serve as primary point of contact for client issues, triage platform functionality and data inquiries, collaborate with cross-functional teams to resolve problems, coordinate client-facing projects and onboarding, analyze portfolio metrics for trends and risks, develop standard operating procedures, provide training and mentorship to team members.
Seniority
Individual Contributor, mid-level support role