Associate, (TMT), Technology, Media & Telecommunications – Client Operations
Core
Associate providing critical research, value-add knowledge, and client support for S&P Global Market Intelligence's TMT (Technology, Media & Telecommunications) data and tools.
Role type
Associate, Client Operations (TMT)
Builds
Client support interactions, webcast presentations, custom Excel models, knowledgebase articles, and product feedback loops.
Domain
Financial Data & Analytics, Technology, Media & Telecommunications
Deliverable
client delivery
Required skills
critical thinking, problem solving, multitasking, attention to detail, independent research, collaboration, adaptability
Preferred skills
customer service experience, accounting/finance knowledge, TMT industry knowledge, global economy knowledge
Technologies
Power platforms, Microsoft Office products, Excel
Responsibilities
Serve as primary point of contact for clients via email, chat, and phone; channel client feedback to product and content teams; manage workflow including logging, tracking, and escalating advanced cases; apply Lean principles for operational efficiency; conduct diagnostic analysis on client needs; deliver client training; participate in user acceptance testing; document client queries for internal repositories.
Seniority
Junior, entry-level IC
