Customer Advocate
Core
Ensures customer satisfaction with healthcare products and services, manages day-to-day relationships, and drives operational compliance for hospital partners.
Role type
Account Operations Manager (Healthcare Distribution)
Builds
Operational processes, contract compliance, and product availability for hospital clients
Domain
Healthcare supply chain and distribution
Deliverable
product features | dashboards & analysis | client delivery
Required skills
contract management, sales analytics, inventory management, pricing strategy, account relationship management, data reporting
Preferred skills
hospital distribution experience, supply chain knowledge, strategic planning
Technologies
Microsoft Office (Excel, PowerPoint, Word), report software, multiple internal systems
Responsibilities
Develop and maintain account-specific operational processes; manage contract compliance and pricing; drive product conversions and manage inventory allocations; provide sales analytics and daily reporting; act as liaison between hospital departments and division heads; manage product substitutions and stock levels.
Seniority
Mid-level, hands-on IC
